Bitronics.com.au is a distributor only. Products sold by Bitronics.com.au are not manufactured by Bitronics.com.au. The products may, however, be covered by each manufacturer's warranty, service, and support policy (if any). Bitronics.com.au assigns and passes through to the Customer any warranty of the manufacturer, and Customer acknowledges that it shall have recourse only under such warranties and only as against the manufacturer of the products, Bitronics MAKES NO REPRESENTATION OR EXPRESS WARRANTY WITH RESPECT TO THE PRODUCT EXCEPT THOSE STATED IN THIS DOCUMENT. Bitronics DISCLAIMS ALL OTHER WARRANTIES, EXPRESS OR IMPLIED, AS TO ANY SUCH PRODUCT, INCLUDING AND WITHOUT LIMITATION, THE IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE, AND ANY IMPLIED WARRANTIES ARISING FROM STATUTE, TRADE USAGE, COURSE OF DEALING, OR COURSE OF PERFORMANCE.

Warranty Claim

All goods sold by Bitronics come with an one-year back to base manufacturer warranty, it can only be shorter if a special note is mentioned about an item. Computer systems built by Bitronics carry a one year parts and labour warranty. This warranty is not transferable. The system warranty only covers the system unit; it does not extend to any peripheral components such as monitors, keyboard etc. All the peripheral components are covered by standard manufacturer warranty.

Goods under warranty cover will be replaced or repaired by the manufacturers. No refund can be provided under any circumstances. 

Warranty only covers the item(s) sold by Bitronics. Warranty does not cover any other equipment used in conjunction with the item(s) sold by Bitronics.

Bitronics does not handle warranty claim for those goods where the manufacturer accepts direct warranty claims from customers. Most of the monitors, printers, notebooks etc are covered by direct manufacturer warranty.

DOA (Dead on arrival) items are eligible for replacement. DOA items must be reported within 7 days from the time you receive your goods. Failure to report a DOA item within 7 days will result in you not being able to claim the item as a DOA. This is particularly important for printers, monitors, second hand parts etc where the manufacturers have strict guidelines.

In the event that normal stock lines, advertised in the Bitronics price list are to be returned. A 25% restocking charge applies goods must be in original saleable condition & a copy of invoice attached. This applies within 14 days of delivery & at the sole discretion of Bitronics an "RA" number & approval must be received before sending the goods & this must appear on returned goods & documents.

Please complete the online warranty return form to obtain "RA" number form Bitronics & clearly mark goods with same, attaching copy of original purchase invoice, Bitronics warranty & serial number labels must be clearly attached, at their removal voids warranty. Any unauthorised repair or upgrade voids warranty. Please refer to specific warranty condition on warranty card supplied with goods. Unless a unit is dead on arrival or damaged in transit, in this case must be received with 7 days of invoice date, goods remain the property of your customer & will be processed by the relevant manufacturer of agent as soon as possible.Bitronics will not be liable for any loss, whether material or not of such goods.

All warrantees are voided if returned product is found in any way to be mishandled, misinstalled, modified, tampered, abused, physically damaged or used under wrong voltage etc.

Bitronics is not responsible for data contents or the security of the data contents contained in any returned goods. Our workshop works under strict guidelines, not to intercept with any customer data. Despite this customers should back up any data prior to sending the goods back to us; data can be destroyed during our testing. It is also beyond the scope of our control once the device is sent to our supplier. We do not provide data recovery service.

Customer is responsible for proper packaging of RA returns. All warranties will be void on items that are insufficiently or inaccurately packaged. Customer is responsible for all the shipping charges associated with returning the defective merchandise. If any item(s) returned for warranty claim is determined to be physically damaged, the item(s) will be returned to the customer as is.

Customer is responsible for any shipping and insurance cost involved in sending the warranty claim goods back to Bitronics. Bitronics is not responsible for any parcel missing in transit, on its return back to Bitronics.

Product(s) discontinued by manufacturer(s) shall be upgraded to a similar product or a credit will be given at the current market value or the purchase price whichever is lower.